Privacy guidelines

These privacy guidelines describe our commitment to privacy and explain the principles that guide us in protecting the privacy and confidentiality of personal information.

Personal information is information about an identifiable individual. It includes, but is not limited to, health and financial information.

Quadrus, its directors, officers and employees, and its licensed representatives and other persons and organizations who act for, or on behalf of, Quadrus, are required to comply with these privacy guidelines.

Access to personal information is restricted to directors, officers, employees, licensed representatives and other persons or organizations acting for, or on behalf of, Quadrus, who need the information in order to provide services to clients or Quadrus.

Accountability
Purposes
Consent
Collection
Use, disclosure and retention
Accuracy
Safeguards
Openness
Individual access
Concerns, inquiries or requests

Accountability

Quadrus is responsible for personal information in its control, including information that may be transferred to a service provider performing services for, or on behalf of, Quadrus. Quadrus has established these privacy guidelines and procedures and practices, to safeguard such personal information. [Top]

Purposes

Quadrus identifies the purposes for which it collects personal information either before or at the time of collection. [Top]

Consent

Quadrus collects, uses and discloses personal information only with the consent of the individual, or as otherwise allowed by law.

Consent to the collection, use or disclosure of personal information may be express or implied, as appropriate. Individuals may withdraw their consent at any time, subject to legal or contractual restrictions and considerations. [Top]

Collection

Quadrus only collects personal information that is necessary for the purposes identified. Personal information is collected directly from the individual and may, with consent or as otherwise allowed by law, be collected from other sources. [Top]

Use, disclosure and retention

Personal information is not, without consent, used or disclosed to a third party for any purpose other than that for which it was collected, unless such use or disclosure is required or allowed by law. This may include use or disclosure in order to protect Quadrus’s interests in civil proceedings and in proceedings involving criminal activity, fraud or misrepresentation.

Quadrus retains personal information only as long as necessary to fulfill the identified purpose or as otherwise required or allowed by law. [Top]

Accuracy

Quadrus uses reasonable efforts to ensure that personal information is accurate and complete for the purposes for which it is to be used. [Top]

Safeguards

Quadrus protects the security and confidentiality of personal information with safeguards appropriate to the sensitivity of the information. [Top]

Openness

Quadrus’s privacy guidelines are available to clients and the public. Upon written request addressed to the Chief Compliance Officer, we will provide a copy of these guidelines, and respond to inquiries about our practices relating to personal information. [Top]

Individual access

An individual may request to be informed of the existence, use and disclosure of personal information pertaining to him or her. Quadrus will provide appropriate access to such information that it holds. If Quadrus determines not to provide access to personal information, we will provide an explanation. Individuals may request the correction of personal information Quadrus holds about them, and if we find that what we have is incorrect, we will correct it. [Top]

Concerns, inquiries or requests

Any concern, inquiry or request related to privacy should be made in writing. For more information, contact chief.compliance.officer@gwl.ca [Top]